Emergency Help
When the Property Is at Risk — We Respond
Rainy Day provides 24/7/365 emergency response for active water damage, storm damage, fire and smoke damage, sewage loss, and other urgent property conditions. Most emergency calls are answered and dispatched in under two hours.
Call 911 first for immediate danger
For fire, electrical danger, gas odor, structural collapse, or any life-safety emergency, leave the area and contact emergency services before calling Rainy Day.
What Counts as an Emergency?
Call When Waiting Could Make the Damage Worse
You do not need to diagnose the source before calling. Start with what you see, hear, smell, or know happened.
Active Water Damage
Urgent when: water is still entering, ceilings are sagging, flooring is saturated, or moisture is near electrical systems.
Storm or Roof Damage
Urgent when: the roof is open, rain is entering, shingles or materials are loose, or interior damage is spreading.
Fire and Smoke Damage
Urgent when: the property has been released by the fire department and needs stabilization, board-up, cleanup, or reconstruction planning.
Sewage or Contaminated Water
Urgent when: sewage, drain backup, or contaminated water has entered occupied areas or contacted porous materials.
Ceiling or Wall Failure
Urgent when: drywall is bulging, materials are falling, water is trapped above the ceiling, or the area is unsafe to occupy.
Commercial or Builder Emergency
Urgent when: damage is affecting tenants, operations, occupied units, inspections, project schedules, or customer handoff.
What to Do First
Take the Safest Next Step
These actions can help limit additional damage while avoiding unnecessary risk.
Leave unsafe areas and avoid standing water, electrical hazards, sewage, unstable ceilings, and active fire conditions.
Shut off water only when the valve is accessible and the area is safe. Do not climb on a storm-damaged roof.
Tell us what happened, the address, when it started, and whether the damage is still active.
Take photos from a safe location and keep damaged materials unless removal is necessary for safety.
Avoid Making It Worse
What Not to Do During an Emergency
The wrong first step can create safety, insurance, and documentation problems.
- Do not enter standing water near outlets, appliances, electrical panels, or extension cords.
- Do not disturb suspected mold, sewage-contaminated materials, or fire debris without proper protection.
- Do not remove wet building materials before the condition is documented unless safety requires immediate removal.
- Do not climb onto a roof during rain, high wind, lightning, or when the roof surface may be unstable.
- Do not assume a small stain means a small problem. Water may have traveled behind walls or ceilings.
Request Emergency Help
Tell Us What Is Happening
Use the form to describe the problem, request a response, or ask for the right next step. For active danger or rapidly spreading damage, call instead of waiting for an online response.
One Company From the First Call Through the Rebuild
Rainy Day can help with emergency stabilization, mitigation, documentation, repair, restoration, and reconstruction.