HomeLearning CenterWhat Should I Do First?

Learning Center

Protect People First. Then Protect the Property.

The first few decisions after a leak, storm, mold concern, or property-damage event can reduce risk and prevent avoidable damage.

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Decision Guide

What to Record Before Conditions Change

Take wide photos, close-up photos, and short videos when safe. Record the date, weather, affected rooms, visible source, and steps already taken.

1. Observe and document

Record the location, timing, visible condition, and anything that changes it.

2. Address immediate risk

Protect people and property from active water, electrical hazards, contamination, and unstable materials.

3. Choose the next step

Move to investigation, mitigation, remediation, repair, or further guidance based on the evidence.

Explore the Decision

Choose the Next Useful Step.

Use the options below to move from the question you have now to the information or service that best fits the condition.

Active Water

Ceiling or Structural Risk

Sewage or Contamination

Suspected Mold

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Need Help Deciding What to Do First?

Tell us what you are seeing and what has already happened. Rainy Day can help determine the appropriate next step.